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Hunts Cross Health Centre

Options available to you

The NHS in Merseyside has launched the Examine Your Options campaign to help people choose the right health service for their needs.

The arrival of cold weather can trigger or worsen some illnesses, meaning that health services are more in demand. NHS organisations work together to prepare for winter, but it’s also important that you understand the range of treatment options available to you and your family: 

  • Your GP is your first point of contact for non-emergency illnesses which you can’t treat yourself, and practices can offer same day appointments if necessary.

  • When the surgery is closed, you can still see a local GP with the GP out-of-hours service; please call "111" from a landline or mobile (calls are free) 
  • Walk-in centres provide treatment 365 days of the year for illnesses you can't treat yourself. There’s no need for an appointment.
  • Your local pharmacy can offer free, confidential advice on a range of health issues and you don’t need an appointment.
  • Remember, accident and emergency and ambulance services are for life-threatening conditions like strokes and heart attacks only.


There are lots of things you can do to get ready for winter, which could help you stay well, and mean that you’re well prepared if you do get ill:

  • Be prepared for common illnesses like coughs and colds by keeping a well-stocked medicine cupboard at home to see you through winter months. Your local pharmacy can provide you with advice on what to include.
  • Make sure you’re up to date with repeat prescriptions, leaving plenty of time ahead of public holidays (such as Christmas).
  • Visit www.nhs.uk – the largest health website in the country, for information about hundreds of health issues, and details of GPs, pharmacies and dentists in your area.
  • If you’re eligible for the free seasonal flu vaccination make sure you get in touch with your GP to arrange it. Eligible groups include two to three year old children, people aged 65 and over, adults and children with long term health conditions, and pregnant women. 
  • If you don't have a GP – perhaps because you’re new to the area or you’re a student – you can register with your local surgery. If you’re not sure where this is you can find out at www.nhs.uk or call 0300 3112 233.

 

Routine Consultations at Hunts Cross Health Centre

We regularly review our appointment system and welcome any views and comments you would like to make about it.

Our doctors work over five days, Monday to Friday.  Some doctors do not work every day and this can impact on the receptionist's ability to meet your request for an appointment on a specific day or time of day. Our Reception team will always aim to offer you an appointment with the clinician of your choice or an alternative if this isn't possible 

We offer appointments which are available to book up to 28 days in advance, as well as appointments which are "book on the day". We offer face to face consultations, as well as telephone consultations. Telephone appointments are often more suitable, if your issue does not require an examination. If however, the doctor feels they still need to see you, they will arrange this with you when they speak to you.

Our telephone lines open at 8.00 am to start booking appointments. You can also book appointments in person at Reception, or online. If you would like to book online, you will need to register for this. You can speak to any of our Reception team to set this up. Once you are registered, you can follow the links through our website,

Urgent Appointments

If there are no appointments available on the day, our receptionists will ask you if you feel your health problem is urgent or an emergency. They will ask you this so you can genuinely assess whether you can wait till the next routine appointment.  Our staff are seeking your guidance as they are not clinical nor able to triage your symptoms.

If your appointment is delayed

We try to run to our appointment schedule which offers 10 minutes of routine consultation time.  Sometimes, patients' needs are greater and more complex so take longer.  Unfortunately, this means doctors can run late and your appointment is delayed. The self check in system will usually tell you whether there is any delay and receptionists will frequently announce any problems, but if you are kept waiting longer than 10 minutes and are not sure why then please do speak to the receptionist. 

Cancellation of Appointments

If you will not be able to attend your appointment, we ask that you let us know so that we can offer it to someone else.

Text Reminder Service

We now have an SMS appointment reminder service. If you have given us permission and your mobile phone number, you will receive a text message 24 hours before your appointment.

It is important that the mobile phone number you give us is yours only and not a shared mobile for family use.  This is to avoid the text reminder being seen by someone other than the patient. 

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